Question 1

Q: How do I pay my bill online at HB Insurance Agency?

Accepted Answer

A: At HB Insurance Agency, we strive to make your billing process as convenient as possible. To pay your bill online, follow these simple steps:  
1. Visit our official website at www.insurewithhb.com. 
2. Navigate to the "Our Carriers" section, which you can find at the top right corner of the homepage. 
3. Find your insurance carrier and click on the credit card icon labeled as "Payment Link".
 4. Depending on the carrier, log in to your account and follow the instructions on the website.
If you encounter any issues or need further assistance, please feel free to contact our customer service team at (207) 465-2531 or email us at customerservice@insurewithhb.com. We're here to help!

Question 2

Q: What happens if I miss a payment?

Accepted Answer

A: At HB Insurance Agency, we understand that life can be unpredictable, and sometimes you might miss a payment. If you do miss a payment, it’s crucial to act quickly to avoid any interruptions in your coverage. Generally, we offer a grace period during which you can make your overdue payment without losing your insurance. However, if the payment is not made within this timeframe, your policy may be cancelled, and you might be left without coverage. It's always best to contact our customer service team immediately if you anticipate or have missed a payment. We can guide you through the process, discuss your options, and help you make arrangements to ensure continuous coverage. Your financial security and peace of mind are our top priorities.

Question 3

Q: How do I cancel or change my policy?

Accepted Answer

A: At HB Insurance Agency, we strive to make policy management as seamless as possible for our clients. If you need to cancel or change your policy, please follow these steps: 
1. Contact Your Agent: Reach out to your assigned insurance agent directly via phone or email. They are equipped to provide personalized assistance and guide you through the process.  
2. Provide Policy Details: Ensure you have your policy number and personal identification information handy. This will help expedite the process.  
3. Written Request: Depending on the type of policy, you may be required to submit a written request to formally initiate the cancellation or modification. Your agent will inform you if this step is necessary and provide the relevant forms if needed.  
4. Review Terms and Conditions: Be aware of any cancellation fees or specific terms outlined in your policy. Your agent will clarify any potential costs or conditions associated with altering or canceling your policy.  
5. Confirmation: Once the process is completed, you will receive a confirmation from HB Insurance Agency. Keep this document for your records.  
For any additional questions or assistance, our customer service team is always ready to help. Please do not hesitate to contact us during our business hours.